Privacy Policy

Our Commitment to Your Privacy

Shilp Sarthi ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for our interior design services.

By using our website or submitting your details through our contact forms, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your information.

Information We Collect

Information You Provide Directly

When you fill out a contact form or book a free site visit, we collect:

• Full name
• Phone number or mobile number
• Property type and approximate location in Ranchi
• Any messages or requirements you share with us

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

• Browser type and version
• Device type (mobile, tablet, desktop)
• Pages visited and time spent on each page
• Referring website or source such as Google or Facebook
• IP address used for location approximation only

Information from Advertising Platforms

We run advertisements on Google Ads and Meta Ads (Facebook and Instagram). These platforms may collect information about your interactions with our ads. Please refer to Google and Meta privacy policies for details on how they handle data collected through their platforms.

How We Use Your Information

• To contact you regarding your interior design enquiry or site visit request
• To send you updates or information about our services only if you have opted in
• To improve our website, services, and customer experience
• To understand which advertising campaigns are driving enquiries
• To comply with legal obligations applicable in India
• To prevent fraudulent or unauthorised use of our services

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience.

Types of Cookies We Use

• Essential Cookies: Required for the website to function correctly
• Analytics Cookies: Help us understand visitor behaviour via Google Analytics
• Advertising Cookies: Used by Google Ads and Meta Pixel to measure ad performance and show relevant ads to users who have visited our site

Google Analytics and Google Ads

We use Google Analytics and Google Ads conversion tracking. Google may use cookies to track your activity on our website. You can opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout.

Meta (Facebook) Pixel

We use the Meta Pixel to track conversions from Facebook and Instagram ads, and to show our ads to people who have previously visited our website. You can manage your ad preferences through your Facebook or Instagram account settings under "Ads".

How We Share Your Information

We do not sell your personal information. We may share it only in these limited circumstances:

• Service Providers: We use Web3Forms to process form submissions and deliver your enquiry to our email. They process data on our behalf under confidentiality obligations.
• Advertising Platforms: Anonymised or hashed data may be shared with Google and Meta for ad performance measurement only.
• Legal Requirements: We may disclose your information if required by Indian law, court order, or government authority.
• Business Transfer: In the event of a merger or sale of our business, your information may be transferred to the new owner.

Google Ads and Meta Ads Compliance

This website serves as a landing page for Google Ads and Meta Ads campaigns. By clicking on our advertisements and visiting this site, you acknowledge that:

• You may be subject to remarketing through Google and Meta platforms based on your visit to our website
• Conversion tracking may record actions you take on our website such as form submissions
• You can manage your ad preferences through your Google account settings and Facebook or Instagram ad preferences
• All advertisements comply with Google Ads policies, Meta Advertising Policies, and ASCI guidelines

Data Retention

We retain your personal information for as long as necessary to provide our services. Enquiry data is typically retained for up to 2 years. You may request deletion of your data at any time by contacting us.

Your Rights

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to withdraw consent for marketing communications at any time
• The right to lodge a complaint with the relevant data protection authority

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has submitted their information through our website, please contact us and we will delete it immediately.

Third-Party Links

Our website may contain links to third-party websites including social media platforms such as Instagram, Facebook, and YouTube. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.